Responsibilities

• Attend incoming phone calls and handle all enquiries promptly.
• Provide accurate information about the services in person and via phone.
• Listen to visitor complaints and attend to them diligently.
• Verify financial records and collect patient charges while filing.
• Perform other clerical receptionist duties.

Requirements

• GCE O'level.
• Excellent verbal and written communication skills are essential. Must be able to communicate effectively with patients, colleagues, and healthcare professionals.
• Strong phone etiquette and the ability to handle phone calls in a courteous and professional manner.
• Be organized and able to manage time efficiently is crucial to handle various responsibilities effectively.
• Proficiency in basic computer applications, such as word processing, spreadsheet software, and email.
• A friendly and approachable demeanour is essential for creating a positive first impression and building a good rapport with patients.
• Ability to handle difficult or upset patients with empathy and professionalism.
• The ability to multitask efficiently
• Maintaining patient confidentiality and adhering to health Ministry regulations
• The ability to handle unexpected situations or difficult inquiries from patients or visitors and find appropriate solutions.
• Minimum 01 year of experience in similar position.

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