General Requirement

• Proven customer support experience or experience as a customer service representative.
• Track record of over-achieving quota
• Strong communication skills and a patient listener.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

• Ability to work both independently, with minimal supervision, and in a team environment.

• High school diploma

Duties and Responsibilities

• Attend Incoming queries from hotline, Social Media platforms and website.
• Hold up discipline, disheartens, anger, and personal issues when attending to end-client.
• Information, quotation and support provided by CSA’s has to be up-to-date and followed up with necessary department to ensure quality of service and information provided to end-client.
• Pro-active to serve customer requests and timely execution of work flow that involves customers.
• If/when a customer complaint arrives to notify your head & if/when not resolved complaint needs to passed to head at your earliest.
• Maintain customer relations with routine practice.
• Contribute to sales target set by company by coordinating with team while reaching set personal targets.
• Follow instruction given to ensure maximum records are documented of your work using tools given on a daily basis.
• Preparing shift end reports and delivering it to proper channels.
• Self-development and adherence, to work, to gain new skills to make the service you extend to end-client better

What we offer 

• Positive work environment
• Supportive management
• On the job training
• Attractive salary package  

Interested candidates, please email your applications with the following documents to [email protected]

• National Identity Card / Passport
• Updated CV
• Relevant educational certificates
• Reference letter/ Experience letter

We thank all the interested participants. However only selected applicants will be contacted. For more information, please call +960 301 5905